Critical linkages between quality management practices and performance from Indian IT enabled service SMEs
Author:
Affiliation:
1. Rajendra Mishra School of Engineering Entrepreneurship, Indian Institute of Technology, Kharagpur 721302, India
2. Calcutta Business School, 24 Parganas South, Kolkata 743503, West Bengal
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
https://www.tandfonline.com/doi/pdf/10.1080/14783363.2016.1252259
Reference129 articles.
1. The impact of design management and process management on quality: an empirical investigation
2. The role of top management commitment in quality management: an empirical analysis of the auto parts industry
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5. TQM practices and quality management performance
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