Computer-Mediated Sharing Circles for Intersectional Peer Support with Home Care Workers-Reference-Cited by-同舟云学术

Computer-Mediated Sharing Circles for Intersectional Peer Support with Home Care Workers

Published:2023-04-14 Issue:CSCW1 Volume:7 Page:1-35
ISSN:2573-0142
Container-title:Proceedings of the ACM on Human-Computer Interaction
language:en
Short-container-title:Proc. ACM Hum.-Comput. Interact.

Author:

Poon Anthony¹^ORCID,Luebke Matthew²^ORCID,Loughman Julia³^ORCID,Lee Ann⁴^ORCID,Guerrero Lourdes⁵^ORCID,Sterling Madeline⁶^ORCID,Dell Nicola⁷^ORCID

Affiliation:

1. Cornell University, New York, NY, USA

2. Hackensack Meridian School of Medicine, Nutley, NJ, USA

3. Tufts University, Medford, MA, USA

4. 1199SEIU Training and Employment Funds, New York, NY, USA

5. David Geffen School of Medicine, UCLA, Los Angeles, CA, USA

6. Weill Cornell Medicine, New York, NY, USA

7. Cornell Tech, New York, NY, USA

Abstract

Home care workers (HCWs) provide essential care in patients' homes but are often underappreciated and work in stressful and isolated environments with diverse and intersecting support needs. This paper describes a computer-mediated peer support program that centers around sharing circles: spaces for personal, narrative storytelling to encourage HCWs to collaboratively reflect on their home care experiences and build rapport and shared identity with their peers. We describe the design of this program and a 12-week deployment that we conducted to evaluate the program with 42 HCWs in New York City. Our findings show that participants engaged in multiple types of peer support including emotional validation, learning how to navigate the workplace and patient care, defining and enabling good home care praxis, and building understanding around purpose and identity as HCWs. We discuss how these findings inform the design of technology and use of holistic pedagogies, such as storytelling, to enable this support in computer-mediated peer support programs. Such programs can help researchers and practitioners interested in addressing diverse needs that occur in intersectional contexts, such as that of HCWs and other marginalized populations.

Funder

National Science Foundation

Robert Wood Johnson Foundation

Publisher

Association for Computing Machinery (ACM)

Subject

Computer Networks and Communications,Human-Computer Interaction,Social Sciences (miscellaneous)

Link

https://dl.acm.org/doi/pdf/10.1145/3579472

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