Towards crowd-based customer service
Author:
Affiliation:
1. Xerox Research Center Europe, Meylan, France
2. Informatica Corporation, Redwood City, CA, USA
3. FBK, Trento, Italy
4. Amazon Inc., Berlin, Germany
Publisher
ACM
Link
https://dl.acm.org/doi/pdf/10.1145/2556288.2557202
Reference38 articles.
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2. Discovering value from community activity on focused question answering sites
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