A New Chatbot for Customer Service on Social Media-Reference-Cited by-同舟云学术

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A New Chatbot for Customer Service on Social Media

Published:2017-05-02 Issue: Volume: Page:
ISSN:
Container-title:Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems
language:
Short-container-title:

Author:

Xu Anbang¹,Liu Zhe¹,Guo Yufan¹,Sinha Vibha¹,Akkiraju Rama¹

Affiliation:

1. IBM Research - Almaden, San Jose, CA, USA

Publisher

ACM

Link

https://dl.acm.org/doi/pdf/10.1145/3025453.3025496

Reference20 articles.

1. Social Sharing of Emotions on Facebook

2. Customer engagement in a Facebook brand community

3. Empath

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