Explaining the Wait: How Justifying Chatbot Response Delays Impact User Trust
Author:
Affiliation:
1. IDE, Delft Univeristy Of Technology, Netherlands
2. IDE, Delft University of Technology, Netherlands
Publisher
ACM
Link
https://dl.acm.org/doi/pdf/10.1145/3640794.3665550
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4. Adella Bhaskara, Michael Skinner, and Shayne Loft. 2020. Agent Transparency: A Review of Current Theory and Evidence. IEEE Transactions on Human-Machine Systems (2020), 1–10.
5. Tom Brown, Benjamin Mann, Nick Ryder, Melanie Subbiah, Jared D Kaplan, Prafulla Dhariwal, Arvind Neelakantan, Pranav Shyam, Girish Sastry, Amanda Askell, 2020. Language models are few-shot learners. Advances in neural information processing systems 33 (2020), 1877–1901.
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