Online support systems

Author:

Selber Stuart A.1,Johnson-Eilola Johndan2,Mehlenbacher Brad3

Affiliation:

1. Clarkson University

2. Purdue University

3. North Carolina State University

Publisher

Association for Computing Machinery (ACM)

Subject

General Computer Science,Theoretical Computer Science

Reference6 articles.

1. BROCKMANN R. 1992. Writing Better Computer User Documentation: From Paper to Online 2nd ed. Wiley New York. BROCKMANN R. 1992. Writing Better Computer User Documentation: From Paper to Online 2nd ed. Wiley New York.

2. Annotated bibliography on costs, productivity, quality, and profitability in technical publishing: 1956- 1988;CAERNARVEN-SMITH P.;Tech. Commun.,1990

3. HORTON W. 1990. Designing and Writing Online Documentation: Help Files to Hypertext. Wiley New York. HORTON W. 1990. Designing and Writing Online Documentation: Help Files to Hypertext. Wiley New York.

4. Applications of research on document design to online displays;RUBENS P.;Tech. Commun.,1985

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3. When the chips are down: Social and technical aspects of computer failure and repair;Interacting with Computers;2006-12

4. The development of a hypermedia maintenance manual for an advanced manufacturing company;The International Journal of Advanced Manufacturing Technology;2003-10-01

5. Adaptive Product Manuals;Proceedings of the Institution of Mechanical Engineers, Part C: Journal of Mechanical Engineering Science;2000-08-01

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