The status of helpdesk support-Reference-Cited by-同舟云学术

The status of helpdesk support

Published:2002-01 Issue:1 Volume:45 Page:97-100
ISSN:0001-0782
Container-title:Communications of the ACM
language:en
Short-container-title:Commun. ACM

Author:

Govindarajulu Chittibabu¹

Affiliation:

1. Department of LeBow College of Business at Drexel University, Philadelphia, PA

Abstract

What do end users want? A survey of helpdesk services found they're more likely to turn to informal and online sources of support, including friends and vendors.

Publisher

Association for Computing Machinery (ACM)

Subject

General Computer Science

Link

https://dl.acm.org/doi/pdf/10.1145/502269.502272

Reference4 articles.

1. Beyond the information center: An instrument to measure end-user computing support from multiple sources

2. The Development of a Measure for End-User Computing Support

3. Are information centers responsive to end user needs?

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