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Pension helpdesk calls: A repair mechanism in the client communication of financial institutions

  • Published:2015 Issue:1 Volume:15 Page:103-110
  • ISSN:1424-4896
  • Container-title:Studies in Communication Sciences
  • language:en
  • Short-container-title:Studies in Communication Sciences

Author:

Nell Louise,Lentz Leo,Pander Maat Henk,Koole Tom

Funder

Netspar

NWO

Utrecht University

Zwitserleven

ABN-AMRO Bank

Publisher

Elsevier BV

Subject

Communication

Reference11 articles.

1. Media, tasks and communication processes: A theory of media synchronicity;Dennis;MIS Quarterly,2008

2. Calling for help: An introduction;Firth,2005

3. The status of helpdesk support;Govindarajulu;Communications of the ACM,2002

4. Understanding tailoring in communicating about health;Hawkins;Health Education Research,2008

5. Transforming support: From helpdesk to information center;Link,2002

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1. Scopes of Recipiency: An Organization of Responses to Informings;2023

2. Assessing Corporate Social Responsibilities in the Banking Sector;Research Anthology on Developing Socially Responsible Businesses;2022-03-04

3. Assessing Corporate Social Responsibilities in the Banking Sector;Handbook of Research on Global Issues in Financial Communication and Investment Decision Making;2019

4. Central Trouble Ticketing (CTT) System as a Communication Tool between Stakeholders of Center of Training and learning (CTL);Proceedings of the 9th International Conference on Information Management and Engineering - ICIME 2017;2017
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