Towards Effective Extraction and Linking of Software Mentions from User-Generated Support Tickets

Author:

Han Jianglei1,Goh Ka Hian1,Sun Aixin2,Akbari Mohammad3

Affiliation:

1. SAP Leonardo ML & Nanyang Technological University, Singapore

2. Nanyang Technological University, Singapore

3. SAP Leonardo ML & University College London, London, United Kingdom

Publisher

ACM

Cited by 7 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

1. SSR-TA: Sequence-to-Sequence-based expert recurrent recommendation for ticket automation;Neural Computing and Applications;2023-11-17

2. Ticket automation: An insight into current research with applications to multi-level classification scenarios;Expert Systems with Applications;2023-09

3. How Can Robot Replacement Be Achieved? – Technology Development Direction for Automatic Construction Robot;Proceedings of the 27th International Symposium on Advancement of Construction Management and Real Estate;2023

4. WRS: Workflow Retrieval System for Cloud Automatic Remediation;NOMS 2022-2022 IEEE/IFIP Network Operations and Management Symposium;2022-04-25

5. A Comprehensive Study of DNS Operational Issues by Mining DNS Forums;IEEE Access;2022

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