How to Guide Task-oriented Chatbot Users, and When: A Mixed-methods Study of Combinations of Chatbot Guidance Types and Timings-Reference-Cited by-同舟云学术

How to Guide Task-oriented Chatbot Users, and When: A Mixed-methods Study of Combinations of Chatbot Guidance Types and Timings

Published:2022-04-29 Issue: Volume: Page:
ISSN:
Container-title:CHI Conference on Human Factors in Computing Systems
language:
Short-container-title:

Author:

Yeh Su-Fang¹,Wu Meng-Hsin²,Chen Tze-Yu³,Lin Yen-Chun³,Chang XiJing⁴,Chiang You-Hsuan³,Chang Yung-Ju³

Affiliation:

1. Department of Industrial Engineering and Management, National Yang Ming Chiao Tung University, Taiwan

2. Faculty of Arts and Science, University of Toronto, Canada

3. Department of Computer Science, National Yang Ming Chiao Tung University, Taiwan

4. Institute of Applied Arts, National Yang Ming Chiao Tung University, Taiwan

Funder

Ministry of Science and Technology, Taiwan

Publisher

ACM

Link

https://dl.acm.org/doi/pdf/10.1145/3491102.3501941

Reference77 articles.

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3. Guidelines for Human-AI Interaction

4. Resilient Chatbots

5. Robert K Atkinson , Alexander Renkl , and Mary Margaret Merrill . 2003. Transitioning from studying examples to solving problems: Effects of self-explanation prompts and fading worked-out steps.Journal of educational psychology 95, 4 ( 2003 ), 774. Robert K Atkinson, Alexander Renkl, and Mary Margaret Merrill. 2003. Transitioning from studying examples to solving problems: Effects of self-explanation prompts and fading worked-out steps.Journal of educational psychology 95, 4 (2003), 774.

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