A Mixed-Methods Approach to Understanding User Trust after Voice Assistant Failures

Author:

Baughan Amanda1ORCID,Wang Xuezhi2ORCID,Liu Ariel2ORCID,Mercurio Allison2ORCID,Chen Jilin2ORCID,Ma Xiao2ORCID

Affiliation:

1. Paul G. Allen School of Computer Science and Engineering, University of Washington, United States

2. Google, United States

Publisher

ACM

Reference68 articles.

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2. Ron Artstein , Jill Boberg , Alesia Gainer , Jonathan Gratch , Emmanuel Johnson , Anton Leuski , Gale Lucas , and David Traum . 2018 . The Niki and Julie Corpus: Collaborative Multimodal Dialogues between Humans, Robots, and Virtual Agents . In Proceedings of the Eleventh International Conference on Language Resources and Evaluation (LREC 2018). European Language Resources Association (ELRA), Miyazaki, Japan. https://aclanthology.org/L18-1463 Ron Artstein, Jill Boberg, Alesia Gainer, Jonathan Gratch, Emmanuel Johnson, Anton Leuski, Gale Lucas, and David Traum. 2018. The Niki and Julie Corpus: Collaborative Multimodal Dialogues between Humans, Robots, and Virtual Agents. In Proceedings of the Eleventh International Conference on Language Resources and Evaluation (LREC 2018). European Language Resources Association (ELRA), Miyazaki, Japan. https://aclanthology.org/L18-1463

3. Is trust important in technology adoption? A policy capturing approach;Bahmanziari Tammy;Journal of Computer Information Systems,2003

4. Yonatan Belinkov and Yonatan Bisk. 2017. Synthetic and natural noise both break neural machine translation. arXiv preprint arXiv:1711.02173(2017). Yonatan Belinkov and Yonatan Bisk. 2017. Synthetic and natural noise both break neural machine translation. arXiv preprint arXiv:1711.02173(2017).

5. Relational agents

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