Affiliation:
1. University of Minnesota
Abstract
This paper reports the findings of a field study conducted to obtain the end-user's viewpoint regarding the Information Center as a concept, and as an organization deployed in the user's own company. The study was conducted during 1985, and involved over 50 end-users in five
Fortune
1000 corporations. Semi-structured interviews were used to obtain the user's viewpoint on such issues as: the
importance
of information center services, the
effectiveness
of those services as delivered in the user's own company, and the use and importance of
other sources
for similar services. In addition,
critical success factors
for information centers, and users opinions on the anticipated
future need
for information center services were also solicited. Results of the field interviews are presented and analyzed, with suggestions made on the conclusions that can be drawn in terms of managing and delivering information center services.
Publisher
Association for Computing Machinery (ACM)
Subject
Computer Networks and Communications,Management Information Systems
Cited by
46 articles.
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