Effects of Humanlikeness and Conversational Breakdown on Trust in Chatbots for Customer Service
Author:
Affiliation:
1. Computer Science, Durham University, United Kingdom
2. SINTEF, Norway
3. Boost.ai, Norway
Publisher
ACM
Link
https://dl.acm.org/doi/pdf/10.1145/3546155.3546665
Reference50 articles.
1. AI-based chatbots in customer service and their effects on user compliance
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