Tell Me More: Transparency and Time-Fillers to Optimize Chatbots’ Waiting Time Experience-Reference-Cited by-同舟云学术

Tell Me More: Transparency and Time-Fillers to Optimize Chatbots’ Waiting Time Experience

Published:2020-10-25 Issue: Volume: Page:
ISSN:
Container-title:Proceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society
language:
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Author:

Wintersberger Philipp¹,Klotz Tobias²,Riener Andreas¹

Affiliation:

1. Technische Hochschule Ingolstadt, Germany

2. UCL Interaction Centre University College London, United Kingdom

Publisher

ACM

Link

https://dl.acm.org/doi/pdf/10.1145/3419249.3420170

Reference52 articles.

1. Jenet Manyi Agbor. 2011. The Relationship between Customer Satisfaction and Service Quality : A Study of Three Service Sectors in Umeå. Jenet Manyi Agbor. 2011. The Relationship between Customer Satisfaction and Service Quality : A Study of Three Service Sectors in Umeå.

2. Resilient Chatbots

3. Survival Analysis

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