Author:
Carroll John M.,Rosson Mary Beth
Abstract
We are developing an “action science” approach to human-computer interaction (HCI), seeking to better integrate activities directed at understanding with those directed at design. The approach leverages development practices of current HCI with methods and concepts to support a shift toward using broad and explicit design rationale to reify where we are in a design process, why we are there, and to guide reasoning about where we might go from there. We represent a designed artifact as the set of user scenarios supported by that artifact and more finely by causal schemas detailing the underlying psychological rationale. These schemas, called
claims
, unpack wherefores and whys of the scenarios. In this paper, we stand back from several empirical projects to clarify our commitments and practices.
Publisher
Association for Computing Machinery (ACM)
Subject
Computer Science Applications,General Business, Management and Accounting,Information Systems
Cited by
214 articles.
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