A speech-act-based office modeling approach

Abstract

In this paper methods and principles that help to analyze offices as systems of communicative action are explored. In communicative action, office agents create commitments through symbolic means. A SAMPO (Speech-Act-based office Modeling aPprOach), which studies office activities as a series of speech acts creating, maintaining, modifying, reporting, and terminating commitments, is presented. The main steps and methods in the office system specification are outlined and their application illustrated through a simple example. In the final section advantages and disadvantages in the SAMPO are noted and some research directions for the future are suggested.