He Is Just Like Me

Author:

Garg Radhika1,Sengupta Subhasree1

Affiliation:

1. School of Information Studies, Syracuse University

Abstract

Over the past few years, the technological vision of the HCI and UbiComp communities regarding conversational devices has become manifest in the form of smart speakers such as Google Home and Amazon Echo. Even though millions of households have adopted and integrated these devices into their daily lives, we lack a deep understanding of how different members of a household use such devices. To this end, we conducted interviews with 18 families and collected their Google Home Activity logs to understand the usage patterns of adults and children. Our findings reveal that there are substantial differences in the ways smart speakers are used by adults and children in families over an extended period of time. We report on how parents influence children's use and how different users perceive the devices. Finally, we discuss the implications of our findings and provide guidelines for improving the design of future smart speakers and conversational agents.

Publisher

Association for Computing Machinery (ACM)

Subject

Computer Networks and Communications,Hardware and Architecture,Human-Computer Interaction

Reference41 articles.

1. Tawfiq Ammari Jofish Kaye Janice Y Tsai and Frank Bentley. 2019. Music search and IoT: How people (really) use voice assistants. (2019). Tawfiq Ammari Jofish Kaye Janice Y Tsai and Frank Bentley. 2019. Music search and IoT: How people (really) use voice assistants. (2019).

2. Apple Computer. 1987. Knowledge Navigator. https://www.youtube.com/watch?time_continue=2&v=-jiBLQyUi38. Accessed July-2019. Apple Computer. 1987. Knowledge Navigator. https://www.youtube.com/watch?time_continue=2&v=-jiBLQyUi38. Accessed July-2019.

3. Communication Breakdowns Between Families and Alexa

4. Understanding the Long-Term Use of Smart Speaker Assistants

5. The Intelligent Room project

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