Retrieval-Augmented Generation with Knowledge Graphs for Customer Service Question Answering

Author:

Xu Zhentao1ORCID,Cruz Mark Jerome1ORCID,Guevara Matthew1ORCID,Wang Tie1ORCID,Deshpande Manasi1ORCID,Wang Xiaofeng1ORCID,Li Zheng1ORCID

Affiliation:

1. LinkedIn Corporation, Sunnyvale, CA, USA

Publisher

ACM

Reference21 articles.

1. Josh Achiam, Steven Adler, Sandhini Agarwal, Lama Ahmad, Ilge Akkaya, Florencia Leoni Aleman, Diogo Almeida, Janko Altenschmidt, Sam Altman, Shyamal Anadkat, et al. 2023. Gpt-4 technical report. arXiv preprint arXiv:2303.08774 (2023).

2. Atlassian. 2024. Jira | Issue & Project Tracking Software. https://www.atlassian.com/software/jira Accessed: 2024-01-04.

3. Satanjeev Banerjee and Alon Lavie. 2005. METEOR: An automatic metric for MT evaluation with improved correlation with human judgments. In Proceedings of the acl workshop on intrinsic and extrinsic evaluation measures for machine translation and/or summarization. 65--72.

4. Answering Complex Questions by Combining Information from Curated and Extracted Knowledge Bases

5. Open Question Answering with Weakly Supervised Embedding Models

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