An Agile Framework for ITS Management In Organizations-Reference-Cited by-同舟云学术

An Agile Framework for ITS Management In Organizations

Published:2017 Issue: Volume: Page:
ISSN:
Container-title:Proceedings of the 2nd International Conference on Computing and Wireless Communication Systems - ICCWCS'17
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Author:

Abdelkebir Sahid¹,Maleh Yassine¹,Belaissaoui Mustapha²

Affiliation:

1. University Hassan 1st, Settat, Morocco

2. University Hassan 1st, Settat Morocco

Publisher

ACM Press

Reference18 articles.

1. Kumbakara, & Narayanan. (2008). Managed IT services: the role of IT standards. Information Management & Computer Security, 336--359.

2. Mesquida. (2012). IT Service Management Process Improvement based on ISO/IEC 15504: A systematic review. nformation and Software Technology.

3. Van Bon, E. (2007). Foundations of IT Service Management based on ITIL v3. The Netherlands: Van Haren Publishing.

4. ISO/IEC 20000. (2010). ISO/IEC 20000 Information Technology. ISO/IEC 20000.

5. Uebernickel, B.-S. Z. (2006). Service-Engineering: A process model for the development of IS services. Proceedings of the European and Mediterranean Conference on Information Systems (EMCIS).

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