Digital Sclerosis? Wind of Change for Government and the Employees

Author:

Andersen Kim Normann1,Lee Jungwoo2,Henriksen Helle Zinner1

Affiliation:

1. Copenhagen Business School, Frederiksberg, Denmark

2. Yonsei University, Seoul, Korea

Abstract

Contrasting the political ambitions on the next generation of government, the uptake of technology can lead to digital sclerosis characterized by stiffening of the governmental processes, failure to respond to changes in demand, and lowering innovation feedback from workers. In this conceptual article, we outline three early warnings of digital sclerosis: decreased bargaining and discretion power of governmental workers, enhanced agility and ability at shifting and extended proximities, and panopticonization. To respond proactively and take preventive care initiatives, policy makers and systems developers need to be sensitized about the digital sclerosis, prepare the technology, and design intelligent augmentations in a flexible and agile approach.

Publisher

Association for Computing Machinery (ACM)

Subject

General Medicine

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