Communication issue between medical staff and patients in the digital age

Abstract

The issues of the relationship between medical workers and patients have never lost their relevance, since they largely determine: the effectiveness of treatment, adherence of patients to the implementation of medical prescriptions, patient satisfaction from visiting the clinic and, ultimately, the attitude of society towards the healthcare system. The effectiveness of treatment is much higher if the communication style of the doctor corresponds to the type of informational metabolism of the patient. The immutability of the principle of matching the communication styles of two interacting persons lies not only in the fact that this principle is both a guarantee of the patient’s positive mood and an intrinsic component of the healing process, which produces a powerful psychotherapeutic effect. Digital medicine is a new direction in healthcare that is growing by leaps and bounds, which requires scientifically verified communication models that will be adequate to the rapid digital transformation of society and the increased importance of the medical profession. The article provides a brief overview of the latest Russian and foreign literature on interpersonal communications in healthcare and the replacement of outdated models of doctor-patient interaction under the influence of the global digital revolution.