Customer Service and Satisfaction in Radiology

Author:

Alderson Philip O.

Publisher

American Roentgen Ray Society

Subject

Radiology, Nuclear Medicine and imaging,General Medicine

Reference8 articles.

1. Anderson K, Zemke R.Delivering knock your socks off service. New York: AMACOM, 1991

2. Rosenbluth HF, Peters DM.The Customer comes second and other secrets of exceptional service. New York: William Morrow, 1992: 21-40

3. Brandenburger AM, Nalebuff BJ.Co-opetition. New York: Doubleday, 1997: 28-32

4. Hall MF. Patient satisfaction or acquiescence? Comparing mail and telephone survey results.J Health Care Mark1995; 15:54-61

5. Machines and People: Who and What Are Important?

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