1. Agency fo Healthcare Research and Quality. What is patient experience? 2016; https://www.ahrq.gov/cahps/about-cahps/patient-experience/index.html. [Accessed August 19, 2018].
2. Customer service and satisfaction in radiology;Alderson;AJR Am J Roentgenol,2000
3. Leveraging facebook to brand radiology;Tso;J Am Coll Radiol,2018
4. Does patient satisfaction affect patient loyalty?;Kessler;Int J Health Care Qual Assur,2011
5. Consumerism: Earning patient loyalty and market share. 2015; http://www.pressganey.com/resources/research-notes/consumerism-earning-patient-loyalty-and-market-share. Accessed August 18, 2018.