CONSIDERING CHANGE MANAGEMENT WHEN CONDUCTING HPT EVALUATION

Abstract

This article describes how Human Performance Technology (HPT) practitioners can use HPT evaluation models to evaluate organizational change. Change management encompasses all the processes identified in the ISPI HPT model. Practitioners must conduct an effective change management implementation to be successful. However, many change management models do not describe how to evaluate a change implementation. This article identifies six HPT evaluation models and describes how practitioners can use these models to evaluate performance improvement and change management implementations simultaneously.