Keefektifan implementasi sistem manajemen mutu (SMM) ISO 9001: 2008 di SMA Negeri Kabupaten Sleman

Abstract

Penelitian ini bertujuan mengetahui tingkat keefektifan, kendala yang dihadapi, dan solusi sekolah untuk mengatasi kendala dalam implementasi Sistem Manajemen Mutu (SMM) ISO 9001: 2008 di SMA Negeri Kabupaten Sleman. Penelitian ini adalah penelitian evaluasi model Discrepancy Provus dengan pendekatan kuantitatif. Instrumen pengumpulan data berupa angket  dan pedoman wawancara. Validitas instrumen berupa validitas logis dan empiris. Validitas empiris dihitung dengan teknik Point Biserial,  reliabilitasnya dihitung dengan teknik Kuder-Richardson (KR.20). Teknik analisis data adalah persentase. Hasil penelitian: (1) Keefektifan implementasi SMM ISO 9001: 2008 di SMA Negeri Kabupaten Sleman mencapai 85,89% dan kesenjangan 14,11% dengan kriteria “Efektif”. (2) Kendala implementasi: keterbatasan dana; pola pikir dan etos kerja yang rendah; lemahnya komitmen dan respon guru; penyimpanan dan penomoran dokumen yang belum efektif; perbedaan format dokumen. (3) Solusi sekolah: penetapan skala prioritas; meningkatkan kesiapan QMR; meningkatkan pelatihan awareness ISO; meningkatkan peran pengendalian dokumen; menyederhanakan penomoran dokumen; bekerjasama dengan tim.Kata Kunci: keefektifan, Sistem Manajemen Mutu (SMM) ISO 9001: 2008 THE EFFECTIVENESS OF IMPLEMENTATION ISO 9001:2008 QUALITY MANAGEMENT SYSTEM (QMS) IN SMA NEGERI KABUPATEN SLEMANAbstractThis study aims to determine the level of effectiveness, obstacles encountered, and school solution to overcome the obstacles in the implementation of the Quality Management System (QMS) ISO 9001: 2008 in SMA Sleman. It is an evaluation research with Discrepancy Provus model with quantitative approach. The instruments of data collection were the questionnaire and interview guides. The validity of the instruments was logical and empirical. Empirical validity was measured by Point Biserial in which the reliability was measured by Kuder-Richardson. The data analysis technique was the percentage. The results: (1) The effectiveness of implementing ISO 9001: 2008 QMS in SMA Negeri Kabupaten Sleman is 85.89% and the discrepancy is 14.11 % with criteria of “Effective. (2)  The obstacles: limited funds; the lake of mindset and work ethic; weak commitment and response of the teachers; ineffective document storage and numbering; different document format. (3) Solutions: determination of priority scale; readiness of QMR; improvement of training of ISO awareness and document handling role; simplification of document numbering; cooperation with the team.Keywords: effectiveness, ISO 9001: 2008 Quality Management System (QMS)