Author:
Dwi Cahyani Arum,Kusrini Elisa
Abstract
The phenomenon of rapid development of E- commerce in Indonesia is increasing every year. This is influenced by several factors, including cheaper prices and ease of use. The payment method that is often used in Indonesian E-Commerce is using the Cash on Delivery (COD) payment system with 82.26% transaction. COD payments still have risks that can harm the seller, such as the buyer not paying until the product is returned. The aim of this study is to determine the risks of the COD payment system in Indonesian e-commerce faced by the sellers. This research uses the Content Validity Index (CVI) method and the House of Risk (HOR) method. The result is that there are 21 risk indicators divided into seven risk dimensions, there are 21 risk events and there are 23 risk agents which are the main causes of risks such as increasing order volume and dissatisfaction with the quality of products received.
Publisher
International Journal of Innovative Science and Research Technology
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