THE IMPACT OF CUSTOMER RELATIONSHIP MANAGEMENT DIMENSIONS ON SERVICE QUALITY-Reference-Cited by-同舟云学术

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THE IMPACT OF CUSTOMER RELATIONSHIP MANAGEMENT DIMENSIONS ON SERVICE QUALITY

Published:2021-06 Issue:2 Volume:23 Page:24-41
ISSN:2081-7452
Container-title:Polish Journal of Management Studies
language:
Short-container-title:PJMS

Author:

Al-Gasawneh Jassim Ahmad,Anuar Marhana Mohamed,Dacko-Pikiewicz Zdzisława,Saputra Jumadil

Publisher

Czestochowa University of Technology

Subject

Organizational Behavior and Human Resource Management,Strategy and Management,Business and International Management

Cited by 30 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Customer satisfaction as a mediator between service quality to repurchase intention in online shopping;Cogent Business & Management;2024-07-11

2. The impact of E-CRM on customer loyalty in the airline industry: the mediating role of customer experience;Cogent Business & Management;2024-07-05

3. The mediating effect of service quality on the relationship between logistics resources and sustainable competitive advantage in Iraqi Kurdistan hotels;Cogent Business & Management;2024-06-04

4. Application Of Customer Relationship Management Through the Concept of Technology Adoption in the Broiler Jaya Broad Marketing Program;Ekonika : Jurnal Ekonomi Universitas Kadiri;2024-04-30

5. Exploring the Relationship Between CRM Tools, AI, and Big Data;Advances in Marketing, Customer Relationship Management, and E-Services;2024-04-19

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