Service quality in the sharing economy: A review and research agenda
Author:
Affiliation:
1. Universitat Internacional de Catalunya Barcelona Spain
2. Universitat Oberta de Catalunya Barcelona Spain
3. Universitat de Girona, Escola Politècnica Superior Girona Spain
Funder
Ministerio de Ciencia, Innovación y Universidades
Publisher
Wiley
Subject
Marketing,Public Health, Environmental and Occupational Health,Economics and Econometrics,Applied Psychology
Link
https://onlinelibrary.wiley.com/doi/pdf/10.1111/ijcs.12680
Reference131 articles.
1. Winning strategies for customer loyalty in the sharing economy: A mixed-methods study
2. Value co-creation in the sharing economy: The role of quality of service provided by peer
3. Building trust in sharing economy platforms: trust antecedents and their configurations
4. Towards a new model to understand quality in collaborative consumption services
5. The irruption of AirBNB and its effects on hotels' profitability: An analysis of Barcelona's hotel sector
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