The Social Psychology of Making and Responding to Hospital Complaints: An Account Model of Complaint Processes-Reference-Cited by-同舟云学术

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The Social Psychology of Making and Responding to Hospital Complaints: An Account Model of Complaint Processes

Published:1994-04 Issue:2 Volume:16 Page:123-147
ISSN:0265-8240
Container-title:Law & Policy
language:en
Short-container-title:Law & Policy

Author:

LLOYD-BOSTOCK SALLY,MULCAHY LINDA

Publisher

Wiley

Subject

Law,Sociology and Political Science

Link

http://onlinelibrary.wiley.com/wol1/doi/10.1111/j.1467-9930.1994.tb00120.x/fullpdf

Reference33 articles.

1. DAVIES REPORT. See GREAT BRITAIN. COMMITTEE ON HOSPITAL COMPLAINTS PROCEDURES (1973 ).

2. The Emergence and Transformation of Disputes: Naming, Blaming, Claiming . . .

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