A tangled web: views of deception from the customer's perspective-Reference-Cited by-同舟云学术

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A tangled web: views of deception from the customer's perspective

Published:2014-06-26 Issue:2 Volume:25 Page:198-216
ISSN:0962-8770
Container-title:Business Ethics: A European Review
language:en
Short-container-title:Business Ethics: A European Review

Author:

Gillespie Erin Adamson¹,Hybnerova Katie²,Esmark Carol³,Noble Stephanie M.⁴

Affiliation:

1. Martha and Spencer Love School of Business; Elon University; Elon NC USA

2. College of Business; University of North Alabama; Florence AL USA

3. College of Business; Mississippi State University; Starkville MS USA

4. College of Business Administration; The University of Tennessee; Knoxville TN USA

Publisher

Wiley

Subject

Economics and Econometrics,Business and International Management

Link

http://onlinelibrary.wiley.com/wol1/doi/10.1111/beer.12068/fullpdf

Reference50 articles.

1. The psychology of deception in marketing: a conceptual framework for research and practice;Aditya;Psychology & Marketing,2001

2. Lying, deceiving, or falsely implicating;Adler;The Journal of Philosophy,1997

3. Knowledge calibration: what consumers know and what they think they know;Alba;Journal of Consumer Research,2000

4. Antecedents to satisfaction with service recovery;Andreassen;European Journal of Marketing,2000

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1. A Cognitive-Dissonance Theory Perspective in Understanding Online Shopping Journey;Journal of Computer Information Systems;2023-12-06

2. Impacts of consumer cognitive process to ascertain online fake review: A cognitive dissonance theory approach;Journal of Business Research;2023-01

3. Green lies and their effect on intention to invest;Journal of Business Research;2021-04

4. Firms Talk, Suppliers Walk: Analyzing the Locus of Greenwashing in the Blame Game and Introducing ‘Vicarious Greenwashing’;Journal of Business Ethics;2019-12-23

5. Perceived Deception in Online Consumer Reviews: Antecedents, Consequences, and Moderators;Review of Marketing Research;2019-09-19

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