When eWOM becomes cynical
Author:
Affiliation:
1. Consumer Behavior Research Group, EGADE Business School, Tecnologico de Monterrey; Monterrey Mexico
2. Tecnológico de Monterrey, Ave. Eugenio Garza Lagüera y Rufino Tamayo s/n, Valle Oriente, Garza García; Nuevo León México
Publisher
Wiley
Subject
Marketing,Public Health, Environmental and Occupational Health,Economics and Econometrics,Applied Psychology
Reference56 articles.
1. Employee cynicism: an examination using a contract violation framework;Andersson;Human Relations,1996
2. Betrayed by the Buzz? Covert content and consumer-brand relationships;Ashley;Journal of Public Policy & Marketing,2009
3. A complaint is a gift: using consumer feedback as a strategic tool;Barlow;Vision Publishing,1996
4. The trust gap between consumers and corporations;Bonini;McKinsey Quarterly,2007
Cited by 10 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献
1. When brand cynicism turns into brand hate: the mediating role of brand hate on the relationship between brand cynicism and negative WOM;Journal of Brand Management;2024-09-02
2. Describing brown as green: an examination of the relationship between greenwashing and consumer negative emotive outcomes;Cogent Business & Management;2024-06-22
3. Till death do us part – customer commitment after negative publicity: the role of relational variables and cognitive dissonance;Asia-Pacific Journal of Business Administration;2022-05-16
4. THE ROLE OF WORD-OF-MOUTH COMMUNICATION IN THE FORMATION OF CYNICAL ATTITUDES TOWARDS PRIVATE HEALTH CARE ORGANIZATIONS;Yönetim ve Ekonomi Araştırmaları Dergisi;2022-03-18
5. Linking atmospherics to shopping outcomes: The role of the desire to stay;Journal of Retailing and Consumer Services;2022-01
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3