The Behavior Engineering Model at Work on a Small Scale: Using Task Clarification, Self-Monitoring, and Public Posting to Improve Customer Service-Reference-Cited by-同舟云学术

The Behavior Engineering Model at Work on a Small Scale: Using Task Clarification, Self-Monitoring, and Public Posting to Improve Customer Service

Published:2008-10-22 Issue:2 Volume:14 Page:53-76
ISSN:0898-5952
Container-title:Performance Improvement Quarterly
language:en
Short-container-title:

Author:

Austin John,Olson Ryan,Wellisley Julie Ann

Publisher

Wiley

Subject

Organizational Behavior and Human Resource Management,Education

Link

http://onlinelibrary.wiley.com/wol1/doi/10.1111/j.1937-8327.2001.tb00209.x/fullpdf

Reference47 articles.

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3. Austin , J. Olson , R. 1998, May Conducting small scale PM projects at the undergraduate level: Data from the rapport and pinpointing phases H. Farris ( Chair ) Industrial/organizational psychology at Western Michigan University.

4. Self-management by teachers: Improving instructional decision making;Browder;Professional School Psychology,1986

5. A participative management approach to improving direct-care staff performance in an institutional setting;Burgio;Journal of Applied Behavior Analysis,1983

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