Barriers and Facilitators to Sustainable Technology Implementation in Care for People With Disabilities—Real World Data From a Three‐Year Implementation Programme

Abstract

ABSTRACTBackgroundImplementation issues often impede the realisation of the potential benefits of technology in disability care organisations for people with disabilities. Therefore, we conducted a longitudinal study to gain insights into the barriers and facilitators to implementation.MethodsFrom 2019 to 2022, data were collected using questionnaires and interviews during 28 implementation projects in 26 disability care organisations.ResultsBarriers and facilitators were identified using 9 themes and 26 subthemes. The main themes identified were finances, disability care organisations, internal collaborations, external collaborations, technology, care staff, project teams, people with disabilities, and context. Most factors mentioned as barriers in one organisation were mentioned as facilitators in others. This suggests that barriers can be resolved to improve implementation.ConclusionA large number of barriers and facilitators spanning the organisation suggests that the implementation of technology should be considered an organisational reform. Acting upon them is crucial for the successful implementation of technology.