When Should Customers Control Service Delivery? Implications for Service Design
Author:
Affiliation:
1. School of Business George Mason University Fairfax Virginia22030USA
2. Judge Business School University of Cambridge Cambridge CB2 1AGUK
Publisher
Wiley
Subject
Management of Technology and Innovation,Industrial and Manufacturing Engineering,Management Science and Operations Research
Link
https://onlinelibrary.wiley.com/doi/pdf/10.1111/poms.12956
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