Industry Characteristics and Consumer Dissatisfaction
Author:
Publisher
Wiley
Subject
General Economics, Econometrics and Finance,Sociology and Political Science
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1111/j.1745-6606.1991.tb00279.x/fullpdf
Reference38 articles.
1. Consumer Responses to Dissatisfaction in Loose Monopolies;Andreasen;Journal of Consumer Research,1985
2. Consumer Satisfaction in Loose Monopolies: The Case of Medical Care;Andreasen;Journal of Public Policy and Marketing,1984
3. Regulation Through the Professions: A Perspective on Information Control;Benham;The Journal of Law and Economics,1975
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