How do patients respond when confronted with telephone access barriers to care?-Reference-Cited by-同舟云学术

How do patients respond when confronted with telephone access barriers to care?

Published:2014-03-11 Issue:6 Volume:18 Page:2154-2163
ISSN:1369-6513
Container-title:Health Expectations
language:en
Short-container-title:Health Expect

Author:

Locatelli Sara M.¹²,LaVela Sherri L.¹²³,Talbot Mary E.¹,Davies Michael L.⁴

Affiliation:

1. Center of Innovation for Complex Chronic Healthcare (CINCCH); Department of Veterans Affairs (DVA); Edward Hines Jr. VA Hospital; Hines IL USA

2. Center for Evaluation of Practices and Experiences of Patient-Centered Care (CEPEP); Department of Veterans Affairs (DVA); Edward Hines Jr. VA Hospital; Hines IL USA

3. Center for Healthcare Studies; Feinberg School of Medicine; Northwestern University; Chicago IL USA

4. Office of Systems Redesign; Veterans Affairs Central Office; Washington DC USA

Funder

Office of Systems Redesign of the Department of Veterans Affairs, Washington, DC, United States

Publisher

Wiley

Subject

Public Health, Environmental and Occupational Health

Link

http://onlinelibrary.wiley.com/wol1/doi/10.1111/hex.12184/fullpdf

Reference34 articles.

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3. Safety of telephone triage in out-of-hours care: a systematic review;Huibers;Scandinavian Journal of Primary Health Care,2011

4. The need to improve the interface between in-hours and out-of-hours GP care, and between out-of-hours care and self-care;Kinnersley;Family Practice,2010

5. Patient-centered performance management: enhancing value for patients and health care systems;Kerr;Journal of the American Medical Association,2013

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