1. Communication during patient handovers;World Health Organisation;Patient Safety Solutions,2007
2. SBAR: A shared mental model for improving communication between clinicians;Haig;Joint Commission Journal on Quality and Patient Safety,2006
3. The Joint Commission Joint Commission on Accreditation of Healthcare Organisations (JCAHO) 2003 http://www.jointcommission.org/SentinelEvents/Statistics
4. Department of Human Services Victoria Sentinel event program: Annual report 2006-07 2007