Should the shady steal thunder? The effects of crisis communication timing, pre-crisis reputation valence, and crisis type on post-crisis organizational trust and purchase intention-Reference-Cited by-同舟云学术

Should the shady steal thunder? The effects of crisis communication timing, pre-crisis reputation valence, and crisis type on post-crisis organizational trust and purchase intention

Published:2017-05-11 Issue:1 Volume:26 Page:150-163
ISSN:0966-0879
Container-title:Journal of Contingencies and Crisis Management
language:en
Short-container-title:J Contingencies Crisis Man

Author:

Beldad Ardion D.¹,van Laar Ester¹,Hegner Sabrina M.²

Affiliation:

1. Department of Communication Science; University of Twente; Enschede The Netherlands

2. Department of Economic Psychology; University of Applied Sciences Bielefeld; Bielefeld Germany

Publisher

Wiley

Subject

Management, Monitoring, Policy and Law,Management Information Systems

Link

http://onlinelibrary.wiley.com/wol1/doi/10.1111/1468-5973.12172/fullpdf

Reference71 articles.

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2. Stealing thunder: Analysis of the effects of proactive disclosure of crisis information;Arpan;Public Relations Review,2005

3. Image repair discourse and crisis communication;Benoit;Public Relations Review,1997

4. How can organizations prepare for reputational crises;Booth;Journal of Contingencies and Crisis Management,2000

5. Organization-public relationship and crisis response strategies: Impact on attribution of responsibility;Brown;Journal of Public Relations Research,2011

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