1. Department of Health Reforming Emergency Care. First Steps to a New Approach 2001 http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyandGuidance/DH_4008702
2. Department of Health Emergency Access. Clinical Case for Change: Report by Sir George Alberti 2007 http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyandGuidance/DH_063288
3. Department of Health Direction of Travel for Urgent Care: A Discussion Document 2006 http://www.dh.gov.uk/en/consultations/Liveconsultations/DH_4139428
4. Exploring the effect of changes to service provision on the use of unscheduled care in England: population surveys;O’Cathain;BMC Health Services Research,2007
5. Testing survey methodology to measure patients’ experiences and views of the emergency and urgent care system: telephone versus postal survey;O’Cathain;BMC Medical Research Methodology,2010