Improving public services by mining citizen feedback: An application of natural language processing-Reference-Cited by-同舟云学术

Improving public services by mining citizen feedback: An application of natural language processing

Published:2020-03-19 Issue:4 Volume:98 Page:1011-1026
ISSN:0033-3298
Container-title:Public Administration
language:en
Short-container-title:Public Admin

Author:

Kowalski Radoslaw¹,Esteve Marc¹²^ORCID,Jankin Mikhaylov Slava³

Affiliation:

1. Department of Political Science University College London London UK

2. ESADE ‐ Ramon Llull University Barcelona Spain

3. Data Science Lab, Hertie School of Governance Berlin Germany

Funder

Agència de Gestió d'Ajuts Universitaris i de Recerca

Ministerio de Economía y Competitividad

Publisher

Wiley

Subject

Public Administration,Sociology and Political Science

Link

https://onlinelibrary.wiley.com/doi/pdf/10.1111/padm.12656

Reference72 articles.

1. The Performance Puzzle: Understanding the Factors Influencing Alternative Dimensions and Views of Performance

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3. Individual performance: From common source bias to institutionalized assessment;Andersen L. B.;Journal of Public Administration Research and Theory,2016

4. Cognitive Biases in Performance Evaluations

5. Relative Performance Information and Perceptions of Public Service Quality: Evidence From American School Districts

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