Application of Text Analytics in Public Service Co-Creation: Literature Review and Research Framework

Author:

Rizun Nina1ORCID,Revina Aleksandra2ORCID,Edelmann Noella3ORCID

Affiliation:

1. Gdansk University of Technology, Poland

2. Brandenburg University of Applied Sciences, Germany

3. University for Continuing Education Krems, Austria

Publisher

ACM

Reference104 articles.

1. [ 1 ] Adnan , S.M. , Hamdan , A. and Alareeni , B . 2021. Artificial Intelligence for Public Sector: Chatbots as a Customer Service Representative . Proceedings of the International Conference on Business and Technology ( 2021 ), 164–173. [1] Adnan, S.M., Hamdan, A. and Alareeni, B. 2021. Artificial Intelligence for Public Sector: Chatbots as a Customer Service Representative. Proceedings of the International Conference on Business and Technology (2021), 164–173.

2. Filtration of Terrorism-Related Texts in the E-Government Environment

3. [ 3 ] Alsaedi T. Stefanidis A. Phalp K. and Ali R. 2019. Social Transparency in Enterprise Information Systems: Peculiarities and Assessment Factors. BESC 2019 - 6th International Conference on Behavioral Economic and Socio-Cultural Computing Proceedings. (Oct. 2019). [3] Alsaedi T. Stefanidis A. Phalp K. and Ali R. 2019. Social Transparency in Enterprise Information Systems: Peculiarities and Assessment Factors. BESC 2019 - 6th International Conference on Behavioral Economic and Socio-Cultural Computing Proceedings. (Oct. 2019).

4. [ 4 ] Amara F.Z. Hemam M. Djezzar M. and Maimour M. 2022. Semantic Web Technologies for Internet of Things Semantic Interoperability. Lecture Notes in Networks and Systems. 357 LNNS (2022) 133–143. [4] Amara F.Z. Hemam M. Djezzar M. and Maimour M. 2022. Semantic Web Technologies for Internet of Things Semantic Interoperability. Lecture Notes in Networks and Systems. 357 LNNS (2022) 133–143.

5. [ 5 ] Anandarajan M. Hill C. and Nolan T. 2019. Practical Text Analytics. 2 (2019). [5] Anandarajan M. Hill C. and Nolan T. 2019. Practical Text Analytics. 2 (2019).

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