More is not always better: The impact of value co‐creation fit on B2B and B2C customer satisfaction

Author:

Gligor David M.1ORCID,Maloni Michael J.2

Affiliation:

1. Department of Marketing, Logistics, and Operations Management University of North Texas Denton TX USA

2. Department of Management & Entrepreneurship Kennesaw State University Kennesaw GA USA

Publisher

Wiley

Subject

Management Science and Operations Research,Business, Management and Accounting (miscellaneous)

Reference160 articles.

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2. Supply Chain Collaboration, Integration, and Relational Technology: How Complex Operant Resources Increase Performance Outcomes;Adams Frank G.;Journal of Business Logistics,2014

3. Towards an Understanding of Inequity;Adams J. Stacy;The Journal of Abnormal and Social Psychology,1963

4. Dimensions of Consumer Expertise;Alba Joseph W.;Journal of Consumer Research,1987

5. Research Note—Does Demand Fall When Customers Perceive That Prices Are Unfair? The Case of Premium Pricing for Large Sizes;Anderson Eric T.;Marketing Science,2008

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