Work Relationships in Telephone Call Centres: Understanding Emotional Exhaustion and Employee Withdrawal-Reference-Cited by-同舟云学术

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Work Relationships in Telephone Call Centres: Understanding Emotional Exhaustion and Employee Withdrawal

Published:2002-06 Issue:4 Volume:39 Page:471-496
ISSN:0022-2380
Container-title:Journal of Management Studies
language:en
Short-container-title:J Management Studs

Author:

Deery Stephen,Iverson Roderick,Walsh Janet

Publisher

Wiley

Subject

Management of Technology and Innovation,Strategy and Management,Business and International Management

Link

http://onlinelibrary.wiley.com/wol1/doi/10.1111/1467-6486.00300/fullpdf

Cited by 362 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

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