Subject
Management of Technology and Innovation,Industrial and Manufacturing Engineering,Management Science and Operations Research
Reference73 articles.
1. Albrecht , K. 1990 Total Quality Service QUIS 2 Symposium on Quality in Services
2. Designing Services with Functional Analysis;Berkley;Hospitality Research Journal,1996
3. Five Imperatives for Improving Service Quality;Berry;Sloan Management Review,1990
Cited by
38 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献