Does the Tourist Appreciate Your Employees? Prioritizing Service Employee Improvements Based on User-Generated Content Mining
Author:
Affiliation:
1. Taizhou Institute of Culture and Tourism, Taizhou University, Taizhou, China
2. School of Business, Taizhou University, Taizhou, China
3. College of Economics and Management, Zhejiang Normal University, Jinhua, China
Abstract
Publisher
SAGE Publications
Link
https://journals.sagepub.com/doi/pdf/10.1177/21582440241254902
Reference42 articles.
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3. Baum T., Odgers P. (2001). Benchmarking best practice in hotel front office: The Western European experience. Journal of Quality Assurance in Hospitality & Tourism, 2(3–4), 93–109. https://doi.org/10.1300/J162v02n03
4. Wisdom of crowds: Conducting importance-performance analysis (IPA) through online reviews
5. Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
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