1. Microsystems in Health Care;Batalden;Joint Commission Journal on Quality and Safety,2003
2. Controlling Variation in Health Care;Berwick;Medical Care,1991
3. Improving Primary Care for Patients with Chronic Illness;Bodenheimer;Journal of the American Medical Association,2002
4. The Urgent Need to Improve Health Care Quality;Chassin;Journal of the American Medical Association.,1998