What's the problem with patient experience feedback? A macro and micro understanding, based on findings from a three-site UK qualitative study

Author:

Sheard Laura1ORCID,Peacock Rosemary1ORCID,Marsh Claire1ORCID,Lawton Rebecca2

Affiliation:

1. Bradford Institute for Health Research; Bradford Teaching Hospitals; Bradford UK

2. Bradford Institute for Health Research; Bradford Teaching Hospitals and School of Psychology; University of Leeds; Leeds UK

Funder

National Institute for Health Research

Publisher

Wiley

Subject

Public Health, Environmental and Occupational Health

Reference23 articles.

1. Health Foundation Measuring Patient Experience: Evidence Scan London 2013

2. Instruments to measure patient experience of healthcare quality in hospitals: a systematic review;Beattie;Syst Rev,2015

3. Instruments to measure the inpatient hospital experience: a literature review;Edwards;Patient Exp J,2015

4. NHS England 2014 https://www.england.nhs.uk/ourwork/pe/fft/

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