More than providing ‘solutions’: towards an understanding of customer-oriented citizenship behaviours of IS professionals-Reference-Cited by-同舟云学术

More than providing ‘solutions’: towards an understanding of customer-oriented citizenship behaviours of IS professionals

Published:2015-01-29 Issue:5 Volume:25 Page:489-530
ISSN:1350-1917
Container-title:Information Systems Journal
language:en
Short-container-title:Info Systems J

Author:

Deng Xuefei Nancy¹,Wang Tawei²^ORCID,Galliers Robert D.³⁴

Affiliation:

1. Information Systems and Operations Management, College of Business Administration and Public Policy; California State University, Dominguez Hills; Carson CA USA

2. School of Accountancy, Shilder College of Business; University of Hawaii at Manoa; Honolulu HI USA

3. Information and Process Management and Sociology Departments; Bentley University; Waltham MA USA

4. School of Business and Economics; Loughborough University; Loughborough UK

Publisher

Wiley

Subject

Computer Networks and Communications,Information Systems,Software

Reference70 articles.

1. Enduring practices for managing IT professionals;Agarwal;Communications of the ACM,2002

2. Organizational citizenship and mood: an experimental test of perceived job breadth;Bachrach;Journal of Applied Social Psychology,2000

3. User participation, conflict, and conflict resolution: the mediating roles of influence;Barki;Information Systems Research,1994

4. Managing information systems personnel: a review of the literature and managerial implications;Bartol;MIS Quarterly,1982

5. Business competence of information technology professionals: conceptual development and influence on IT-business partnerships;Bassellier;MIS Quarterly,2004

Cited by 20 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Green Service Consumption: Unlocking Customer Expectations on Technological Transformations Enhancing Purchase Experience in Retail Store;International Journal of Information Management Data Insights;2024-11

2. The challenge of customer-oriented and emotional labor demand for hospitality internship students;Cogent Education;2024-08-22

3. Utilize OCB-C-Driven Learning Mechanism to Empower Employees as Good Citizens: Perspective of Trial-and-Error Learning Theory;Cornell Hospitality Quarterly;2024-06-07

4. Making Lemonade from Lemons: A Transaction Cost Economics Perspective on Third-Party Disruptions in a Multivendor Information Technology Service;Information Systems Research;2024-02-13

5. Can proactively induced organisational citizenship behaviour (OCB) foster positive work attitudes? Theorising the mediating role of ‘meaning of work’ for IT professionals;Information Systems Journal;2023-10-09