Helping to reduce fights before flights: How environmental stressors in organizations shape customer emotions and customer-employee interactions-Reference-Cited by-同舟云学术

Helping to reduce fights before flights: How environmental stressors in organizations shape customer emotions and customer-employee interactions

Author:

DeCelles Katherine A.¹^ORCID,DeVoe Sanford E.²,Rafaeli Anat³,Agasi Shira¹

Affiliation:

1. Rotman School of Management; University of Toronto

2. Anderson School of Management University of California

3. Technion International; Israel Institute of Technology

Funder

Social Sciences and Humanities Research Council of Canada

Publisher

Wiley

Subject

Organizational Behavior and Human Resource Management,Applied Psychology

Link

Reference139 articles.

2. Human aggression;Anderson;Annual Review of Psychology,2002

4. When the bases of social hierarchy collide: Power without status drives interpersonal conflict;Anicich;Organization Science,2015

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