Managing Queueing Systems Where Capacity is Random and Customers are Impatient-Reference-Cited by-同舟云学术

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Managing Queueing Systems Where Capacity is Random and Customers are Impatient

Published:2017-10-30 Issue:2 Volume:27 Page:234-250
ISSN:1059-1478
Container-title:Production and Operations Management
language:en
Short-container-title:Prod Oper Manag

Author:

Ibrahim Rouba¹

Affiliation:

1. UCL School of Management; 1 Canada Square London E14 5AB UK

Publisher

Wiley

Subject

Management of Technology and Innovation,Industrial and Manufacturing Engineering,Management Science and Operations Research

Link

http://onlinelibrary.wiley.com/wol1/doi/10.1111/poms.12796/fullpdf

Reference58 articles.

1. The modern call center: A multi-disciplinary perspective on operations management research;Akşin;Prod. Oper. Manag.,2007

2. Impact of delay announcements in call centers: An empirical approach;Aksin;Oper. Res.,2016

3. Workload forecasting for a call center: Methodology and a case study;Aldor-Noiman;Ann. Appl. Stat.,2009

4. The impact of delaying the delay announcements;Allon;Oper. Res.,2011

5. The impact of delay announcements in many-server queues with abandonment;Armony;Oper. Res.,2009

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